Reliable work done right the first time. Worth taking my SUV in to get fixed
Great place. The staff is very friendly and courteous. The service has always been prompt and well done. I wasn't expecting to have my muffler replaced within the day, so that was a very pleasant surprise! I highly recommend Icon.
Very impressed and happy with their work! They found out 2 of my 4 sensors still work, when the dealership was trying to tell me all were broken (to fix would be over 400). They quoted me a way better price, as well, fixed the under part from hanging since the dealer didn't put that back up properly. Also, gave me advice on how to help prevent my wheel barrings from wearing out. They showed me what they did that day.All I had come in for was an oil change, will be back for all services!
I came to these guys for an oil change and a flat repair a few months ago. They had good service and were reasonably priced. Our centre cap on our rim went missing shortly after our visit. Not saying it was the repair is the reason just seems strange. Anyways the real thing about this post is that I took my tires in for a winter change over and this visit did not go so well. After getting home I noticed a scuff marks on every rim where they put the cone on either to balance or remove and put the tire on. I also had to push the centre cap on the front left tire it was almost completely off. When I removed the tires from the van that were nicely placed in bags witch was very nice of them I noticed a chunk missing. The fella said that it was from the previous shop that put my tires on. I pointed out the mark from his tool that he used and he said that his guy did not do it. From working in afire shop I know that the damage was done from this visit. He is saying he is going to replace the tire witch is very nice and I'm grateful for that as the tire is not usable as the bead will not re-seal. Now as for the scuff marks he is telling me they will come out with brake clean witch his worker tried but was unsuccessful. They are scratched and it is visible that they are damaged. The biggest thing about the after and showing him the damage he is saying it is the other shop that did it and that he is never having me as a customer again. He pretty much flew off the handle within the first minute of me showing him what his worker did. I am posting this not for the purpose of hurting his reputation of a low cost shop but to let you know that as a customer I do not need to be yelled at and that I was only pointing out what his shop did. He is ordering me a new tire and once again am very grateful that he is doing that. I want the best for all local companies and I think that this company is a good place to go. I think I just got a human/machine error and that happens. I do not want to be pushed out the door as this fella was doing with me and yelling at me is not cool as I did not once raise my voice or show any sort of anger towards him.
I was worried about an issue in my car after flying back I drove from the airport direct, KD & Adrian took care of my car very quick fixed the problem and am back driving no worries plus KD gave me a lot of information, Great Job guys thank you so much, carry on the great work will recommend Icon Automotive 2016. 100%,
Icon Automotive (2016) Inc. is a Canadian Car Repair based in Leduc, Alberta. Icon Automotive (2016) Inc. is located at 6112 45 St #1, Leduc, AB T9E 7C2, Canada.
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